FAQs

Click on the user avatar, located in the upper right corner. Enter your email address and fill in the requested information. Enter and confirm your password.

Yes. You can update your personal information at any time on the account page.

Yes. We use industry-standard security measures to protect all customer information.

Click on "Forgot password" on the login page and follow the instructions to reset your password.

No. You can place an order as a guest. However, creating a free account allows you to easily track your orders and receive the latest promotions.

To become a YEOREO affiliate and earn a commission of 15 to 20%, please register via the link below: Affiliate Program

We offer a variety of secure payment options for your convenience. The following payment methods are available on our website: Visa, Mastercard, AMEX, Discover, Klarna, and PayPal.

This could be due to bank verification issues, insufficient funds, or network errors. Try another payment method or contact your bank.

Yes. All payments are processed through secure and encrypted systems.

Customs duties or taxes will not be charged. However, if any action is required by customs, we will contact you in advance.

Log in to your account or also check your order confirmation email.

Log in to your account or check your previous confirmation email.

Choose your item, select the size/color, add it to your cart, and follow the checkout steps. You will receive an order confirmation email once the transaction is complete.

You can modify or cancel your order before it is shipped. Once the order has started processing or has been shipped, we can no longer make changes.

We are currently unable to accept custom orders. However, if you are looking for something specific, please feel free to ask us — we may be able to recommend a similar style.

Orders are generally shipped as soon as possible. During holiday periods or peak times, shipping may be slightly delayed. For more details, please see our page Shipping & Delivery

We offer standard and express shipping. Available methods will appear at checkout depending on your region.

Standard shipping typically takes 7 to 15 business days; express shipping takes 3 to 7 days. Delivery times may vary during holidays or peak periods.

Shipping costs depend on your location and the shipping method chosen. The exact amount will be displayed at checkout.

Yes. Once your order has been shipped, you will receive a tracking number by email.

Tracking information may take 24 to 72 hours to update after shipment. International orders may experience delays due to customs or logistics partners.

Check your account or tracking confirmation email, or contact us for tracking updates.

Orders may be shipped in multiple packages due to different warehouses or stock availability.

Orders may be delayed due to delivery capacity at the destination, but please feel free to contact us for more details.

The logistics provider may update the tracking information sooner; please wait 24 hours or check the mailbox, the bush in front of the house, the yard, or any other possible location, or check with a family member or neighbor who might have kept it for you. In the meantime, please feel free to contact us if you need any further assistance.

We accept returns within 30 days of receiving your order, provided the item is unused, unwashed, and in its original condition: Returns & exchanges .

Products from clearance series and mystery boxes are neither refundable nor exchangeable, except in the case of a quality problem.

Contact our customer service with your order number, and we will guide you through the entire process.

The customer is responsible for return shipping costs for reasons unrelated to quality. In these cases, returns are not accepted. Furthermore, no specific shipping method is required; you are free to choose your own. Please refer to our return policy for detailed information.

Refunds are typically processed within 5 business days after receipt and inspection of the returned item.

Please contact customer service, and we will resolve the issue for you.

Please check the order details to see if it has been shipped in multiple shipments, or contact customer service for assistance.

Please contact customer service for more details.

We recommend consulting the size chart on each product page and comparing it to your measurements. If you are between sizes, choose the larger size for a more comfortable fit. Feel free to contact us with your height and weight for personalized advice.

Most of our items fit true to size, but some styles may have different cuts. Please refer to the size chart and product notes for specific advice.

Use a fabric measuring tape and measure your bust, waist, and hips according to our size guide. If you don't have a measuring tape, use a piece of string and measure it with a ruler.

Yes, all photos represent the actual products. However, slight color differences may occur due to lighting or screen settings.