RETURN & EXCHANGE

At Yeoreo, we strive to provide exceptional products and guarantee 100% customer satisfaction. We offer a 30-day guarantee on all our products.

Return procedure

  1. Please contact us through our website and specify the product you wish to return and the reason for the return.
  2. Once you have received our return instructions, please pack the item(s) to be returned in the original packaging.
  3. Drop the package off at your local post office.
  4. Most returns are processed within 5 business days of receiving the package. You will receive a confirmation email once the refund has been issued.

Return policy

  1. You have 30 days to decide if an item is right for you. If you wish to return or exchange an item, please contact us within 30 days of delivery.
  2. Returned items must be unused and in their original packaging. We do not accept returned items that have been worn, damaged, washed, or altered in any way.
  3. We do not accept any returns without a formal return request.
  4. We do not offer freight to scrap (FTC) service for returned packages. Return shipping costs are your responsibility.
  5. Please inspect your return carefully before sending it.
Reason for returning Solution
Late arrival We promise to ship your order within 30 days or refund you $5.
Manufacturing defect / quality problem Free replacement product will be sent.
The product is not suitable for me (wrong size/color) Refund possible (return shipping costs to be borne by the customer).
Change of mind (I no longer want the item) Refund possible (return shipping costs to be borne by the customer).
Received the wrong item Refund possible (return shipping costs covered by Yeoreo).
The package arrived damaged. Free shipping of a new package.
Incorrect delivery information Please check your details and contact us to make any changes.
Other (to be specified in the additional instructions) Please contact us, we will do our best to help you.

Non-returnable items

We do not accept returns of clearance items or gift cards.

Exceptions / Non-returnable items
Perishable goods, personalized items, personal care products and hazardous materials cannot be returned.
For any questions, please contact us.

Exchanges

The fastest way to get the desired item is to return the current item and place a new order separately.

14-day right of withdrawal – European Union

Customers in the European Union have 14 days after receipt to cancel or return their order without giving a reason.
Items must be new, unused and in their original packaging.

Refunds

We will inform you upon receipt and inspection of your return, and let you know if the refund is approved.
If approved, the refund will be automatically issued via the original payment method within a maximum of 10 business days.

Please note that processing and the appearance of the refund in your account may take some time depending on your bank or card issuer.
The final timeframe depends on the processing times of your bank.

If more than 15 business days have passed since your return was approved, please contact us at: support-fr@yeoreo.com

Return shipping costs

Return shipping costs are the responsibility of the customer, except in the case of a defective item — in which case we cover the shipping costs.

Return address

Recipient: Please contact us for the nearest return address. We will respond as soon as possible.

⚠️ Note: Do not send your return to the address on your package.
This is not our return address and it may delay the processing of your request.

Questions? Contact us at support-fr@yeoreo.com — we would be delighted to help you!